Frequently asked questions

  

    • Do you provide the hair for custom wig orders?  - Yes. We will provide 100% premium virgin hair, raw hair, and high-quality synthetic hair. You will also have the option to provide your own hair from your trusted hair vendors. Please book a consultation for more information.

    • Do you bleach knots and color hair? - Yes. Tinted or bleached knots are included with all custom wig construction services. All Wig Construction services include custom tinting of the lace and knots.

    • What type of wig cap does Nelly’s Hair use, and how does the wig stay secure? - We use mesh wig caps that include adjustable straps. All of Nelly’s Wigs come with adjustable straps, at least one comb at the nape, and an optional adjustable elastic band for full security. Additional options for wig caps are available. We’ll discuss the best option for you during your consultation.

    • Could I provide a picture for inspiration? - Yes, absolutely. Please provide a picture during your consultation. Pictures are used for inspiration only. We do not manufacture exact replicas based on inspiration pictures. 

    • What if I need assistance measuring my head or have other questions about wig styles? - Please see the Tutorials page for a demo of how to properly measure your head. For further assistance, please see Book a Consultation for available time slots.

    • This is my first custom wig. How do I wear it? - Nelly’s Wigs are very simple to apply and do not require any glue or adhesives. During your consultation or pick-up time, we’ll discuss and demonstrate how to easily apply the wig yourself.

    • Do you apply frontal wigs? - Yes, we’ll discuss the wig application during your consultation.

    • I’ve had my wig for a while, and it could use a revamp. - We provide wig revamp services for all wigs. Please see Nelly’s Revamp Services for more information. 

    • What products should I use for washing and styling? - We will soon provide several hair products to keep your wigs clean, moisturized, shiny, and new. In the meantime, it is recommended that you use sulfate-free shampoo and conditioner for maintenance. Using a heat protectant, such as argan oil, is also recommended before applying heat.

    • I’m local to the Austin Area. May I pick up my order instead? - You may book an appointment for local pick-up at Nelly’s Hair Beautique here.